Bridge Electric recognizes that customer service is part of a complex plan to deliver a properly completed product "on time". It is our mission to be the leading trade on all projects. We are known for driving the time schedule and not causing delays. Our goal "on time every time" means we intend to arrive and complete our work within the times agreed to with the customer - every time!

This goal is difficult, and Bridge Electric commits extraordinary efforts to it. Every employee is aware of the importance of this mission. They are trained to plan and co-ordinate their work and have the authority to take whatever action necessary to deliver "on time".

What's Important	Timely completion of the installation is our customer's primary concern. Our exceptional efforts to deliver 'on time, every time' have built a reputation of trust and high expectation among regular customers and potential customers. This reputation is precious. It differentiates Bridge Electric from our competition and brings us larger and more challenging projects. However, our commitment to our customers does not require Bridge Electric to submit to unreasonable scheduling demands caused by customer delays. We expend considerable effort and money to maintain our 'on time, every time' reputation. But we expect our customers to hold up their end.
Our Commitment	The agreement with the customer lies at the heart of our on-time completion commitment. The words "agreement with the customer" are key. Once that agreement has been negotiated, we go to great lengths to ensure that we uphold our end. As we undertake the installation, the agreement with the customer evolves and becomes more specific. Modifications derive from intense co-ordination between the Bridge Electric project manager and his counterpart with the customer. These joint decisions form the "ongoing working agreement".
Customer Delays	When a customer does not have an area ready as promised, Bridge Electric avoids blame. Fault finding diminishes morale and hinders co-operation. Even if the customer fails to uphold his end, we will still try to complete on the agreed time if at all possible. However, at that point we are going "above and beyond" our commitment. Bridge is known for trying to go above and beyond when possible. This is the foundation of our reputation and gains us repeat business. If due to a customer delay we cannot complete as previously agreed, we renegotiate the best possible revised timetable with our customer and modify the ongoing working agreement accordingly.
Our Process	Before and during each installation, the Bridge Electric team: Analyzes the schedule sequence Determines lead time requirements Plans tools and materials procurement Plans manpower scheduling During installation, if a situation threatens timely completion, our team: Informs our customer promptly Re-organizes our resources Mobilizes our forces Works with the customer to modify the agreement
Communication	Discussions with the customer are limited to the Bridge Electric project manager and project foreman, and the customer's senior representative on the job site. In directing the installation the primary concern of the Bridge Electric project manager and the Bridge Electric foreman is working in agreement with the customer. Bridge Electric keeps all personnel affected informed about progress and changes.
Our Strength	Bridge Electric delivers on our 'on time, every time' promise because our people are eager to make Bridge Electric the benchmark of performance in our industry. Bridge Electric is determined to meet our employees needs with the highest quality work environment. As a result, we attract the best employees. Bridge Electric strives to offer: Job satisfaction Training opportunities Quality, caring supervision Employee influence on output Recognition of employee efforts